Terms and Conditions

- Shipping Policy -

I ship out within 7 days of receiving your payment.
All items are packed with care. It is important to me that your item reaches you in a timely manner and arrives safely.

U.S. deliveries are via FIRST CLASS MAIL and take 2-6 business days. Shipping includes delivery confirmation.

INTERNATIONAL deliveries are via FIRST CLASS MAIL. This option is non-trackable, and may take 1-3 weeks.
(The post office does not guarantee the shipping times)
If you would like to upgrade your shipping please let me know asap.

Important: I don't have any control over the postal office systems once your package is mailed. I don't take any responsibility for stolen, damage, lost, or late delivery. If you would like to pay insurance on your purchase please let me know.

International customers may be required to pay customs duty on packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I cannot legally mark packages as a 'gift' to avoid these duties. I will ship multiple items in the same jewelry box. PLEASE let me know in the comment box if the items being purchased are gifts and you need each individual item in their own jewelry box.

- Refund Policy -

If you are unhappy with your order, please let me know 3 days after receiving the item. I will refund the purchase price of the item only.
If you receive an item that is broken, I will refund the purchase price of the item only (Shipping cost excluded). Please notify me as soon as possible.

IMPORTANT:
I do not refund for lost packages.
I am also not responsible for items not delivered due to an incorrect address.
For any items that are returned, the shipping and handling charges are your responsibility.

Thank you for shopping at LOUUN!